Refund policy

Thank you for shopping with us. We want to ensure you have a great experience with our products. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns

  • You have 14 calendar days to return an item from the date you received it (in accordance with UAE Consumer Protection Law).

  • To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it.

  • The item must be in its original packaging with all tags attached.

  • Your item needs to have the receipt or proof of purchase.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Underwear and lingerie.

  • Swimwear (if the hygiene seal is removed).

  • Earrings and jewelry.

  • Items marked as "Final Sale" or "Clearance."

3. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will notify you of the status of your refund after the inspection.

  • If your return is approved, we will initiate a refund to your original method of payment.

  • You will receive the credit within a certain amount of days, depending on your card issuer's policies (usually 7-14 business days).

  • Cash on Delivery (COD): For orders paid via COD, refunds will be issued as store credit or via bank transfer.

4. Shipping

  • Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

  • Defective Items: If you receive a damaged or defective item, please contact us immediately so we can arrange a replacement or a full refund.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for a different size, please return your original item and place a new order.

6. Contact Us

If you have any questions on how to return your item, please contact us:

  • Email: kazminaliliya7@gmail.com

  • Address: Shop 14, P2, Damac Park Tower, DIFC, Dubai, UAE